Podium - Interaction Platform Review
Podium is a free communication and marketing platform designed for small local businesses. It helps businesses manage all their customer conversations in one inbox, from collecting payments to managing online reputation and reviews. The platform has over 100,000 businesses using it to grow and work better as a team.
One of the most significant features of Podium is the Inbox, which brings all customer conversations from every channel into a single, easy-to-use inbox. This means businesses can see and respond to every chat, review, text, social media message, and phone call in a single thread.
Podium also has a review feature that doubles monthly review volume in less than 60 days, increasing website and foot traffic by sending review invitations via text through Podium. The platform also has bulk messaging, which allows businesses to send tailored messages to their customer base that turn into customer sales in minutes.
With Podium's phone feature, businesses can keep all communications in one place and avoid giving out their personal numbers to customers. Lastly, payments through Podium gather more reviews, generate higher quality leads, and centralize customer data to communicate and market in a more targeted way.
Overall, Podium is a great platform for small businesses to manage their customer communications and marketing needs in one place.
